Shipping & Returns
What payment options do you offer?
You can pay with Paypal, Klarna, Credit or Debit cards.
With which delivery service are you working?
We work with DHL. Here you will receive a tracking number, which you can use to track your shipment.
Which countries do you deliver to and what are the delivery costs?
We offer international shipping. The delivery costs differ depending on the quantity and country category. Please write to hello@printyourphoto.de for information in advance.
Items were damaged on delivery. What happens if there is a complaint?
You have 14 days after receiving the goods to report the case. Please write an email to hello@printyourphoto.de with a detailed description of the complaint and we will take care of everything else. We will pay the return shipping fee. After receipt of the goods in our warehouse, the money will be refunded.
Important; the tracking number for the return should be kept for your security until the return is completed.
What is delivery fee?
In Germany, delivery fee is 3.5 €
How long does the delivery time take?
The delivery time within Germany is 3-5 working days. Furthermore the delivery times differs depending on the country and can take up to 2 weeks.
How does the return work?
Is an exchange also possible?
Of course. Please write an email to hello@printyourphoto.de with details of your wishes.